Shipping policy

SHIPPING POLICY

Trading Name: Holgan Ertouttin

Website: holganertouttin.store

Customer Support & Enquiries: contact@holganertouttin.store

At Holgan Ertouttin, we take immense pride in ensuring your sartorial garments arrive promptly and in impeccable condition. This Shipping Policy details our delivery timescales, operational procedures, and statutory obligations under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. Delivery Options & Timescales

We offer tailored domestic and international shipping solutions designed to suit your schedule. All parcels are securely packaged in bespoke garment boxes and dispatched via accredited UK courier services with end-to-end tracking.

  • Standard Delivery (Complimentary):

    • Estimated Delivery Window: 5 to 12 business days (excluding weekends and public bank holidays).

    • Cost: Free of charge for all domestic orders across the United Kingdom.

    • Carrier Service: Royal Mail Tracked or equivalent insured road haulage carrier.

  • Express Delivery (Priority Courier):

    • Estimated Delivery Window: 5 to 8 business days (excluding weekends and public bank holidays).

    • Cost: Calculated at checkout based on destination and parcel weight.

    • Carrier Service: DPD Express / DHL Express with full priority routing and signature upon delivery.

2. Order Processing & Dispatch

  • Handling Time: Orders received before 14:00 GMT on standard working days (Monday to Friday) are typically processed and handed over to our couriers within 24 to 48 business hours. Orders placed over the weekend or on statutory UK bank holidays will be processed on the following business day.

  • Tracking & Consignment Information: Once your consignment has been collected and scanned by the carrier, an automated dispatch confirmation containing your consignment number and tracking link will be transmitted to your registered email address.

3. Statutory Delivery Deadline (Consumer Rights Act 2015)

In strict accordance with Section 28 of the Consumer Rights Act 2015:

  • Statutory 30-Day Requirement: Unless an alternative delivery date or express schedule has been expressly agreed between the customer and Holgan Ertouttin, delivery of all purchased goods must take place without undue delay and, in any event, not later than 30 calendar days after the date the contract is entered into (order confirmation date).

  • Failure to Deliver: If Holgan Ertouttin fails to deliver within the agreed timeframe or within the statutory 30-day window, you retain the legal right to establish a supplemental, reasonable period for delivery. If delivery remains unfulfilled following that period, you are entitled to terminate the contract immediately and receive a full, unconditional refund of all sums paid.

4. Risk of Loss and Damage in Transit

In full compliance with UK consumer protection legislation:

  • Legal Responsibility: The statutory risk of loss, damage, or deterioration of goods remains strictly with Holgan Ertouttin until the physical goods are handed over and pass into the physical possession of you (the customer) or a nominated third party acting on your behalf (other than the carrier).

  • Damaged Deliveries: In the rare event that your consignment box exhibits noticeable exterior damage upon arrival, we respectfully advise noting this with the courier when signing, or contacting our concierge team at contact@holganertouttin.store within 48 hours so that a swift replacement or resolution can be arranged.

5. Delivery Inquiries & Support

Should you require assistance regarding an active parcel, delayed consignment, or specific delivery instructions, please contact our London team:

  • Email: contact@holganertouttin.store

  • Subject: Delivery Inquiry — Order #[Insert Order Number]